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Up to 70% Time Savings Achieved with Fully Integrated Advanced Referral Module of CareCloud’s AI-Enabled EHR
Denials at the coding layer look different from denials at the billing layer. A billing denial is usually about the claim itself: eligibility, authorization, timely filing. A coding denial is about whether the code was ever right in the first place. It shows up as a pattern. Rarely a single rejected claim.
A coding error is a code that doesn’t match the documentation. A documentation gap is different. The documentation itself doesn’t say enough for any correct code to be assigned. No coder can code around that.
This means billing separately for services that should be billed together. NCCI edits and MUE limits usually catch it before a payer has to deny the claim. When it slips through anyway, it comes back later as a takeback.
These are separate code sets, created by different organizations for different purposes. Treating them as interchangeable is a common source of coding errors.
ICD-10-CM is the diagnosis code set, maintained by the CDC’s National Center for Health Statistics. ICD-10-PCS is separate and is used only for inpatient hospital procedures; CMS maintains it. CPT, maintained by the American Medical Association, covers physician and outpatient procedures and services. HCPCS Level II, maintained by CMS, covers items CPT does not, including supplies, equipment, drugs, and certain services.
| Code Set | Maintained By | Update Cycle | Care Setting | Purpose |
|---|---|---|---|---|
| ICD-10-CM |
CDC, National Center for Health Statistics |
Annually, October 1 | All Care Settings | Diagnosis Coding |
| ICD-10-PCS | CMS | Annually, October 1 |
Inpatient Hospital Only |
Inpatient Procedure Coding |
| CPT |
American Medical Association |
Annually, January 1 |
Physician And Outpatient |
Procedure And Service Coding |
| HCPCS Level II | CMS |
Quarterly; With The Main Annual Cycle Each January 1 |
All Settings |
Supplies, Equipment, Drugs, And Services CPT Doesn't Cover |
| MS-DRG | CMS |
Annually; Federal Fiscal Year, October 1 |
Inpatient Hospital |
Groups Inpatient Stays For PPS Payment |
| APC | CMS |
Annually, Calendar Year, January 1 |
Hospital Outpatient |
Groups Outpatient Services For OPPS Payment |
Sample size matters: A handful of charts pulled at random tells you almost nothing about a coder's actual accuracy rate. A properly sized sample, reviewed against a documented methodology, tells you a lot more.
Interrater reliability: This means two auditors reviewing the same chart and reaching the same conclusion. It's what separates a real audit from an opinion.
Frequency depends on risk: A practice billing Medicare Advantage risk adjustment codes, or sitting inside an OIG Work Plan focus area, should audit often. A stable, low-risk specialty can audit less.
If a pattern shows up: the response is corrective action and coder education. An uncorrected pattern is the same one a payer audit or RAC audit will eventually find on its own, at your expense, with recoupment possible on claims already paid.
We also code general surgery, with its own global periods and staged procedures other specialties rarely deal with. That’s on top of the wider range Utah Billing Services supports: orthopedics, OB/GYN, physical therapy, urgent care, chiropractic, and dermatology. See our specialty billing pages

Tied to Intermountain Health. Runs its own medical policy and prior authorization rules on top of standard coding guidelines.

Applies its own set of coding edits. These don't always match national Blue Cross policy.

Each carries its own coverage determinations for university and state employees. Different from a generic commercial plan.

Deseret Mutual Benefit Administrators has coding and coverage rules specific to its own member population

Operates as a Medicaid managed care plan. Layers its own prior authorization and coding requirements on top of Utah Medicaid's baseline rules.

Run through the Utah Department of Health and Human Services. Coverage determinations, prior authorization thresholds, and documentation requirements can all diverge from commercial payer expectations.
Medicaid ACO arrangements and Medicare Advantage plans add another layer. Risk adjustment coding accuracy directly affects what these plans get paid. A coding error here isn’t only a denial risk. It’s a data integrity issue the plan itself is accountable for. A national coding vendor with no Utah caseload learns all of this from your claims.
Access is set up as credentialed user accounts under your own system. It’s generally read-only access, since coding doesn’t require write access to the chart. A coder can read everything needed without the ability to alter clinical documentation. The real bottleneck in setup is usually your own IT approval process.
That matters most during a transition. A practice switching billing partners doesn’t want to also be mid-migration on its EHR. If your system isn’t on this list, that’s a conversation. Most practice management platforms use a similar structure once we’re set up inside them.
| In-house coder | Outsourced coding | |
|---|---|---|
| Cost structure | Fixed cost: salary, benefits, payroll tax, software, and continuing education units, regardless of volume | Variable cost: priced per chart, per encounter, or as a percentage, moving with actual volume |
| Coverage during absence |
A coverage gap opens the moment your coder is out, sick, on leave, or gone | A team covers the account. One person's absence doesn't create a backlog |
| Recruitment and turnover |
Recruitment cost and ramp-up time hit every time a coder resigns | Turnover becomes the billing partner's problem to solve |
| Specialty depth | Limited to what your one or two coders already know | Coders across specialties. An unusual chart isn't a guessing exercise |
| Scalability | Adding volume means hiring and training again | Capacity scales without a hiring cycle |
| DNFB exposure | A backlog outlives whichever coder was working it | Charts get worked down as a team responsibility |
Whether to outsource coding or hire in-house comes down to the true cost of an in-house coder. Beyond salary, you’re paying benefits, payroll taxes, CEUs, PTO, software, and platform access. At lower volumes, those fixed costs can make each encounter significantly more expensive. Then there’s coverage. If your coder resigns or takes leave, coding doesn’t stop; it creates a gap that can lead to DNFB and delayed claims.
When evaluating a medical coding company, ask: What specialties and code sets do their coders handle? How do they manage QA and audits? What happens if your assigned coder leaves? A strong company has a team ready to step in, providing coverage a solo in-house hire can’t.
Outsourced medical coding is typically priced one of four ways. The right one depends on your volume and how
predictable it is.
The right model for a small practice with unpredictable volume is rarely the model that fits a hospital system with steady, high daily volume. A coding partner should explain which one fits before quoting a number, rather than defaulting to whichever model is easiest to sell.
Covers your specialty mix, volume, current coding setup, and what's actually driving you to look at outsourcing. Could be a vacancy, a backlog, or ongoing accuracy concerns.
Reviews a sample of your own charts against the documentation behind them. You know where things stand before anything changes.
Sets up credentialed access inside your existing EHR. Defines how charts move to us and back. The system itself doesn't change.
Charts get coded alongside your current process for a defined period before go-live. Nothing switches over blind. There's no long-term contract required to start, and notice terms are agreed upfront rather than buried in fine print.
Small and solo practices often assume outsourced medical billing services are priced and structured for larger groups, and that assumption keeps a lot of them doing billing in-house longer than makes sense. UBS works with practices of every size, including solo practitioners, and pricing adjusts to claim volume rather than applying one flat structure regardless of size.
At low volume, a per-claim fee often makes more sense than a percentage-of-collections model, since it keeps costs predictable while claim counts are still building. As volume grows, percentage-of-collections pricing usually becomes the better fit. Onboarding for a solo practitioner follows the same audit-first process as a larger group, just scaled to a smaller claim volume and a shorter setup.
This matters specifically in Utah, where a meaningful share of practices, particularly in Utah County and rural parts of the state, operate at a scale that includes Rural Health Clinic and Federally Qualified Health Center designations, or Critical Access Hospital status. These designations carry their own billing rules on top of standard payer requirements, and a billing partner unfamiliar with RHC, FQHC, or Critical Access billing can cost a small practice more than the billing fee itself.
Every coder holds AAPC or AHIMA certification. Coding is their job, the only thing on their plate.
Coded charts go through a documented review process on a set schedule, built into the workflow from day one.
Ongoing audit review is part of the relationship from the start, built into how we work, before accuracy is ever in question.
SelectHealth, Regence, PEHP, DMBA, and Utah Medicaid's own rules are part of how we code from day one. We already know them.
From behavioral health to orthopedics to family practice, specialty coverage reflects the practices Utah actually has.
One person owns your account. You see the same coding and QA data we do, in real time.
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Up to 70% Time Savings Achieved with Fully Integrated Advanced Referral Module of CareCloud’s AI-Enabled EHR
Up to 70% Time Savings Achieved with Fully Integrated Advanced Referral Module of CareCloud’s AI-Enabled EHR
Up to 70% Time Savings Achieved with Fully Integrated Advanced Referral Module of CareCloud’s AI-Enabled EHR