About Utah Billing Services

About Utah Billing Services

Utah Billing Services is a Utah-based medical billing company built for healthcare providers. We handle the full revenue cycle, eligibility checks, coding, claim submission and denial management for urgent care centres, physician practices, and hospitals across the state.

Coding is done in-house by AAPC and AHIMA certified coders, and we work inside whatever EHR or practice management system you already use.

Why Utah Practices Lose Revenue on Clean-Looking Claims?

A claim can pass front-end scrubbing and still be denied when issues surface during payer adjudication.

First, eligibility changes may not be re-verified against Utah Medicaid PRISM, the system used for provider enrollment and claims, before submission.

Second, missing prior authorization for high-cost imaging and behavioral health services can trigger CO-197 denials for absent precertification, authorization, or notification. 

Third, missed payer-specific timely-filing windows can result in CO-29 denials when the filing deadline expires.

MGMA estimates that 50% to 65% of denied claims are never reworked, with each rework adding staff-time costs. Because these issues occur at different stages of the revenue cycle, UBS addresses them beyond claim submission.

Utah Practices Lose Revenue

Our Services

Our Medical Billing Services in Utah

Medical Billing
Services

Medical billing services are the end-to-end process of turning a patient encounter into a paid claim. UBS submits professional claims on the CMS-1500 form and institutional claims on the UB-04, formatted as 837P and 837I electronic transactions and routed through your clearinghouse, with clean claim rate tracked on every batch before it goes out.

Medical Coding
Services

Codes documentation into ICD-10-CM diagnosis codes and CPT/HCPCS Level II procedure codes from appropriate sources, ensuring correct filing of modifiers (25, 59, XU, etc.). Check for NCCI edits and 2021 E/M guidelines, visit-level selection.

Provider Credentialing and Payer Enrollment

Provider credentialing and payer enrollment link a physician’s NPI to a CAQH ProView profile, PECOS, and Utah Medicaid PRISM enrollment before they can bill a payer. UBS tracks the re-credentialing cycle and revalidation deadlines so an expired credential doesn’t become a denial.

Insurance Eligibility and Benefits Verification

Insurance eligibility and benefits verification confirms active coverage, copay, coinsurance, deductible, and coordination of benefits before the visit, using a real-time 270/271 eligibility transaction with the payer.

Prior Authorization
Services

Prior authorization services submit the clinical documentation a payer requires through its portal before a service is rendered, and manage peer-to-peer review or retro-authorization when a case falls outside standard approval.

Denial Management
and Appeals

Denial management and appeals starts by reading the CARC and RARC codes on the remittance to determine root cause, then routes the claim to a first-level appeal, reconsideration, or external review depending on denial type.

Specialties

Specialties We Bill in Utah

Behavioral health

Orthopaedics, sports medicine & urgent care

OB/GYN, paediatrics & family medicine

Cardiology

Anesthesia

ASC

Radiology

Pathology

Oncology

Nephrology

Dermatology

Gastroenterology

Podiatry

Neurology

Chiropractic

Physical therapy

DMEPOS

Home health

Hospice

Emergency medicine

Telehealth

Laboratory

Pharmacy

Behavioral health

Orthopaedics, sports medicine & urgent care

OB/GYN, paediatrics & family medicine

Cardiology

Anesthesia

ASC

Radiology

Pathology

Oncology

Nephrology

Dermatology

Gastroenterology

Podiatry

Neurology

Chiropractic

Physical therapy

DMEPOS

Home health

Hospice

Emergency medicine

Telehealth

Laboratory

Pharmacy

How we work

How Our Utah Medical Billing Process Works

01

Patient Scheduling And Demographic Capture

Demographic and insurance information is captured at scheduling, before the visit, so eligibility checks start from correct data.

02

Insurance Eligibility And Benefits Verification

Real-time 270/271 transaction which validates active coverage, copay, coinsurance, and deductible as well as coordination of benefits, before the appointment.

03

Prior Authorization If Required

Clinical documentation is submitted through the payer portal before the service is rendered.

04

Charge Capture And Medical Coding

Codes are assigned based on the encounter documentation and compared with NCCI edits for ICD-10-CM, CPT, and HCPCS Level II codes.

05

Claim Scrubbing And Electronic Submission

Claims are submitted within 24 business hours of charge receipt, formatted as 837P or 837I transactions and scrubbed against payer edits before leaving the clearinghouse.

06

Payment Posting And ERA Reconciliation

An 835 remittance is posted against the correct claim and reconciled to the contracted rate.

07

Denial Management, Appeals, And A/R Follow-Up

Denials are worked within 48 hours of ERA posting, routed by CARC/RARC reason to a first-level appeal or reconsideration.

08

Patient Statements And Balance Resolution

A statement reflecting actual patient responsibility goes out once the payer has adjudicated the claim, with payment plan options available.

09

Monthly Reporting And Revenue Review

Net collection rate, days in A/R, and first-pass resolution rate are reviewed against the prior month.

Under Utah Code 31A-26-301.6, an insurer must act on a submitted claim by paying it, denying it in writing, or requesting additional information, within 30 days of receipt. That standard is the local backdrop this process is built against.

Cities and Counties

Medical Billing Services Across Utah: Cities and Counties We Serve

Salt Lake City

West Valley City

Provo

Orem

Ogden

St. George

Sandy

Lehi

West Jordan

Layton

Also serving:

Logan

South Jordan

Taylorsville

Draper

Murray

Millcreek

Spanish Fork

Riverton

Herriman

Bountiful

American Fork

Springville

Pleasant Grove

Eagle Mountain

Holladay

Cedar City

Tooele

Kaysville

Clearfield

Roy

Syracuse

Vernal

Moab

Heber City

Payson

Magna

Kearns

Cottonwood

Heights

Billing Software

Billing Software, EHRs, and Clearinghouses We Work In

UBS works inside the system your practice already uses. We do not require you to change your EHR. Claims, eligibility checks, and payment posting run through your existing practice management system and EHR. We route claims through UHIN, Utah’s statewide clearinghouse and health information exchange, and integrate with the systems below.
AdvancedMD logo
eClinicalWorks logo
Epic logo
nextgen logo
dr chrono logo
Cerner logo
Availity logo
athenahealth logo
CollaborateMD logo
Office Ally logo
Kareo logo
practice fusion logo
Waystar logo
Change Healthcare logo
Valant logo
Optum logo
Kipu logo
tebra logo

Epic is used by Intermountain Health and University of Utah Health. Valant and Kipu are behavioral-health specific.

Switching EHR or practice management systems is a common reason practices delay outsourcing their billing. UBS removes that step from the decision.

Compliance and Regulatory Standards

UBS operates under signed Business Associate Agreements with every client, role-based access control on PHI, and encryption of PHI at rest and in transit. Staff must complete a yearly HIPAA training, any system access is run through audit logging and there are documented breach response protocols that would comply with the HIPAA Privacy Rule, Security Rules as well as HITECH and OIG compliance guidance.
Compliance and Regulatory Standards

Claims follow CMS conditions of participation, the No Surprises Act and its Independent Dispute Resolution process, and Hospital and Payer Price Transparency Rules. Coding is updated to the annual ICD-10-CM revision each October 1 and the annual CPT revision each January 1.

In Utah, insurers are subject to prompt-payment provisions under Utah Code § 31A-26-301.6 (30 days to pay, deny in writing, or request more information on a submitted claim), and emergency-service balance billing is separately addressed under Utah Code § 31A-22-653. UBS supports MIPS/MACRA/QPP reporting and tracks Utah Division of Professional Licensing (DOPL) requirements for the providers we bill on behalf of.

What Changes in Your First 90 Days with UBS

The first 90 days with UBS follow a structured timeline: baseline measurement, then root-cause remediation, then stabilized reporting.
Timeline
Focus
KPI moved
Days 1–30
Onboarding, credentialing audit, A/R baseline, backlog triage
Percentage of collections, per-claim fee, or flat monthly rate
Days 31–60
Denial root-cause remediation, coding corrections, aged A/R work-down
First-pass resolution rate, A/R >90 days
Days 61–90
Process stabilization, fee schedule and underpayment review, reporting cadence
Net collection rate, cost to collect

Every numeric claim on this page has to trace back to a client’s own results, so this table shows KPI names and direction of movement rather than invented percentages. Actual figures are shared with each practice as its own onboarding data becomes available.

In-House Billing vs Outsourcing to a Utah Billing Company

Timeline
In-house billing
Outsourcing to UBS
Total cost
Salary, benefits, software, and ongoing training for billing staff
Percentage of collections, per-claim fee, or flat monthly rate
Coverage during
staff absence
Billing slows or stops when a biller is out or leaves
A team covers the account, not one person
Denial-management
capacity
Limited by the hours one or two staff have available
Dedicated denial-management function working claims by category
Coding certification
depth
Depends on whether the practice has budgeted for AAPC/AHIMA-certified staff
Certified coders across specialties
Software and
clearinghouse licensing
Practice pays for and maintains its own PM software and clearinghouse connection
Covered under the billing partner’s existing licensing
Scalability
Adding volume means hiring and training more staff
Capacity scales without a hiring cycle
Compliance liability
Sits entirely with the practice’s own staff and training
Shared with a partner operating under a signed BAA

For a very high-volume, single-specialty group with an established, certified in-house team, keeping billing in-house can be the better choice, since that team already has the specialty-specific coding depth and payer relationships that make outsourcing’s main advantages less relevant.
For most other practices, especially smaller groups or those handling multiple specialties and payer types, outsourcing adds coding certification depth, denial-management capacity, and scalability that’s expensive to replicate in-house.

How Much Do Medical Billing Services Cost in Utah?

Medical billing services in Utah are typically priced one of three ways: percentage of collections, a per-claim flat fee, or an FTE/dedicated-resource model.

Percentage of collections

Typically 4% to 9% of collections industry-wide, moving with specialty, claim volume, average charge, payer mix, and A/R condition. Ties the billing partner’s incentive to what actually gets collected.

Per-claim flat fee

A set amount per claim regardless of the amount collected. Suits practices with high, predictable claim volume that want cost certainty.

FTE / dedicated-resource

Charges for a set amount of dedicated billing staff time. Suits larger practices or health systems that want a resource embedded in their own workflow.

See what specialized Utah billing can recover for your practice.

Why Utah Providers Choose Utah Billing Services

Utah-based team & payer knowledge

UBS works Utah’s payer landscape directly, including Utah Medicaid PRISM enrollment, Utah’s prompt-payment provisions under Utah Code 31A-26-301.6, and the payer mix specific to Utah practices.

A dedicated account manager

A dedicated account manager is assigned to your account directly.

No long-term lock-in contract

Practices aren’t required to sign a multi-year agreement to work with UBS.

AAPC/AHIMA certified coders

Coding across ICD-10-CM, CPT, and HCPCS Level II is performed by certified coders, not routed to uncertified data-entry staff.

Transparent reporting

Practices see net collection rate, days in A/R, and denial trends on an ongoing basis, and the underlying data belongs to the practice, not UBS.

Works inside your existing EHR

We do not require you to change your EHR or practice management system to start.

Get a Free Revenue Cycle Audit for Your Utah Practice

The first 90 days with UBS follow a structured timeline: baseline measurement, then root-cause remediation, then stabilized reporting.

Utah Practices We Work With

Maverick

Maverick

Product Manager

Loved the product!

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Sarah

Sarah

Practice Manager

Excellent service!

The team was professional, responsive, and extremely helpful. They made the entire process simple and straightforward.

John

John

Physician

Highly recommended!

We have had a great experience working with the team. Their attention to detail and support have been excellent.

Frequently Asked Questions

What Is Medical Billing?
Medical billing is the process of translating a patient encounter into a claim, submitting it to an insurer, and following it through to payment. It covers coding, claim submission, payment posting, denial management, and patient billing.
A medical billing company in Utah handles eligibility verification, prior authorization, coding, claim submission, payment posting, denial management and appeals, A/R follow-up, patient statements, and revenue reporting on behalf of a practice.
Medical billing services are typically priced as a percentage of collections (industry-wide, roughly 4% to 9%), a per-claim flat fee, or an FTE/dedicated-resource model, with the exact rate depending on specialty, claim volume, and payer mix.
UBS bills Utah Medicaid (through the PRISM system), Medicare, and commercial payers operating in Utah.
Yes. UBS works inside your existing EHR or practice management system and does not require you to switch, integrating with systems including AdvancedMD, Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen, Tebra/Kareo, and others.

Credentialing timelines depend on the payer, the completeness of CAQH ProView and PECOS data, and Utah Medicaid PRISM enrollment processing.

Denials are read by CARC/RARC code on the remittance to determine root cause, then routed to a first-level appeal, reconsideration, or external review depending on denial type. Denials are worked within 48 hours of ERA posting rather than left to age in a queue.
Yes. UBS operates under signed Business Associate Agreements, role-based access control, encrypted PHI at rest and in transit, annual staff HIPAA training, audit logging, and a documented breach response protocol.
Yes, UBS bills both Utah Medicaid, through the PRISM system, and Medicare.
UBS maintains a high clean claim rate through accurate coding, eligibility checks, and thorough claim scrubbing to minimize denials and speed up reimbursement.

Yes, UBS serves practices across Utah, including rural counties, in addition to the Wasatch Front cities listed above.

UBS can typically transition your billing operations within 1–2 weeks, with a structured onboarding process designed to minimize disruption.
No, UBS does not require a long-term lock-in contract.